Customer Service Policy



Customer Service Policy


Progressive Direct Marketing’s staff is committed to promoting the visions and values of our organization and to deliver the standards contained in this policy.
A customer is anyone who comes in contact with PDM and includes: current and potential customers.

Our Staff Will:

  • Act in a professional manner and be polite at all times
  • Provide clear and efficient lines of communications to all
  • Provide accurate information about our work
  • 'Be active in the promotion of customer feedback, listen and respond accordingly
  • 'Exceed our customer’s expectations so as to encourage repeat business
  • Document all customer incidents in the Customer Service Log.


    • If someone wishes to contact Progressive Direct Marketing regarding matters about the service we provide they should contact Tony Occhiuto either in writing, by phone or email.


    Tony’s contact information:
    5800 Transit Rd, Depew NY 14043 • 716-681-6848 • aocchiuto@pdmny.com.


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