Customer Service Policy

Progressive Direct Marketing’s staff is committed to promoting the visions and values of our organization and to deliver the standards contained in this policy.
A customer is anyone who comes in contact with PDM and includes: current and potential customers.

Our Staff Will:

Act in a professional manner and be polite at all times

Provide clear and efficient lines of communications to all

Provide accurate information about our work

'Be active in the promotion of customer feedback, listen and respond accordingly

'Exceed our customer’s expectations so as to encourage repeat business

Document all customer incidents in the Customer Service Log.

If someone wishes to contact Progressive Direct Marketing regarding matters about the service we provide they should contact Tony Occhiuto either in writing, by phone or email.

Tony’s contact information:
5800 Transit Rd, Depew, NY 14043 • 716-681-6848 • aocchiuto@pdmny.com.